All dear south island customers, please check our Shipping Guide for latest update, thanks!
To all dear south island customers:
We have been informed that there will be no Coastal Shipping from Auckland (where our centre warehouse locates) to Christchurch in the near future. As a result, if what you ordered is actually in our central warehouse, there are two options:
A) Get them truck delivered by couriers (like MainFreight) directly from Auckland. The cost will be significantly higher than what we charged you before in which case you only pay the cost from our Christchurch depot to your address;
B) Pay the previous low shipping cost but you have to wait until the shipping companies resumed trips to Christchurch. Please note that we can not guarantee when it will be true.
When shopping from our Christchurch shop, please check with us about the shipping options. Choose from our Christchurch local stock if you can.
We sincerely apologize for the inconvenience and will let you know any good news at the first second.
For small flat pack items like cloth rack, shipping cost is from $5 via normal courier. Large items like tallboys and couches are delivered by our own team or third party furniture movers, with a shipping cost from $65.
NZ Local Delivery
For Auckland Metro Area: Normally the stock is in our warehouse, but the earliest delivery date varies due to our workload and fleet arrangement - in 2-10 days.
For Hamilton Area: if the shop is holding the stock, we can deliver asap. Otherwise, three days of the week -in our own trucks, we deliver furniture to Hamilton shop/vicinity, from Auckland.
For Christchurch Area: if the stock is on hand we can deliver asap. Otherwise, from our Auckland Warehouse, we can:
1. Use third-party shippers to send orders from Auckland, directly to the buyer. Or,
2. Join our regular (usually monthly, & free to you) container shipment from Auckland to our Christchurch Shop. From there we can organize South Island Delivery or Pick-up. Please note that we have been informed that there will be no Coastal Shipping from Auckland (where our centre warehouse locates) to Christchurch in the near future. As a result, you have to wait until the shipping companies resume operation, which is not determined yet.
1. Normally the delivery is to your door only. Arrangements may be made to take items upstairs at our discretion, and at additional cost
2. Please understand, when a particular day has been selected for delivery of your items, we can only confirm the delivery day, and the rough time frame (e.g. Tuesday afternoon, or Sunday morning). We cannot book a specific time (i.e. 2 pm), due to factors outside our control -weather, traffic etc.
Our delivery team will call the customer twice before delivery.
#1 -We call the evening before the selected day, to confirm delivery for the next day.
#2 -We call about half-hour before our ETA at the customer's house. This saves you calling us to ascertain the ETA, and from needlessly waiting around all day at home. We guarantee we will call you prior to delivery, and will deliver on the pre-arranged day.
3. Same day delivery - at an additional cost, we can specially arrange same-day delivery, if required.
Also we understand, some people urgently need a bed (or at least a mattress) to sleep on -that night. Even when we are very busy, we try our best to help customers with delivery the same day (sometimes late at night). However, urgent delivery does need to be confirmed, and may involve extra cost.
Customers are always welcome to pick up their purchases, and an appointment is essential!
Currently, most major furniture retailers' pickup policies are:
Most do not have same-day pickup;
or if they do, they require one hour preparation time before pickup.
ifurniture is always working hard to service our customers better. Proudly having almost all stock in our own warehouses, we not only do 'Same Day Pickup', but also accept 'Pop in' pickups without booking. However, an appointment is highly recommended.
Firstly, we have several warehouses, and we may need to collect items from several of them.
Secondly, in peak time there may be many customers in the pickup queue, and we will obviously serve the ones with pick up appointments first.
Thirdly, a small percentage of the items need to be collected from our local supplier first.
Hence we strongly recommend you make an appointment with us. Giving us 1, 2 or more days' notice makes all the difference. This way before your pick up date, our warehouse team will get all items ready for you, right at the warehouse entrance. So when you arrive, even if there is a queue, you will be serviced first. In a few minutes the items will be loaded into your vehicle, and you are free to go.
On the other hand, you are still welcome without an appointment, and our warehouse team will try their best to serve you as soon as possible. Please be patient if it is peak time, given that we will have to serve previously booked appointments first, and it can take significant time to collect items from our huge warehouses. The waiting time is up to 20 even 30 minutes in peak season
Our Auckland warehouses are located at:
Carbine Warehouse: 77 Carbine road, Mt Wellington. Open 10AM to 12:30PM 1PM to 4PM , Friday to Wednesday (Closed on Thursday and Public Holidays).
Monahan Warehouse: 3 Monahan Road Mt Wellington. Open 10AM to 12:30PM 1PM to 4PM , Friday to Wednesday (Closed on Thursday and Public Holidays).
Sending through Courier/Shipping Company
If goods are sent out via couriers, it usually takes 1 to 3 working days, after the order is picked up from our warehouse.
If the goods are sent through freight companies, e.g. Mainfreight, they are very fast to most cities -maybe the next working day to Wellington. For other North Island areas it takes about 3 days to a week, and may be up to two weeks for small towns in the South Island.
Customers are welcome to arrange a third party to pick up orders on their behalf
Pre-arrangement and confirmation are required before pick up. Whoever is picking up the order needs to have your invoice number, for confirmation with our staff.
Please note: Although it seldom happens, we will not be responsible for delay in delivery caused by the shippers. For more information, please read our terms.
We charge flat shipping rates for those areas, no matter how many items, how big.
$65(To Front Door Only), $85 (Standard Delivery)
Hamilton metro area, Christchurch metro area, Auckland RED zone including:
Balmoral, Blockhouse Bay, Burswood, East Tamaki, Eastern Beach, Eden Terrace, Ellerslie, Epsom, Farm Cove, Favona, Glen Innes, New Lynn, New Windsor, Newmarket, Onehunga, One Tree Hill, Orakei, Oranga, Owairaka, Pakuranga, Pakuranga Heights, Panmure, Papatoetoe, Papatoetoe West, Parnell, Point England, Ponsonby, Pt Chevalier, Royal Oak, Sandringham, Te papapa, Three Kings, Waikowhai, Wai-o-Taki Bay, Waterview, Western Springs, Westfield, Westmere, Wiri, Glendowie, Grafton, Green Bay, Greenlane, Grey Lynn, Half Moon Bay, Highland Park, Hillsborough, Homai, Kelson, Kingsland, Lynfield, Mangere, Mangere East, Manage Bridge, Meadowbank, Mellons Bay, Tamaki
$80(To Front Door Only), $105 (Standard Delivery)
Auckland GREEN zone including:
Arch Hill, Avondale, Botany Downs, Clover Park, Cockle Bay, Dannemora, Donegal Park, Flat Bush, Manukau, Manurewa, Freemans Bay, Glen Eden, Northcote, Northcote Center, Shelly Park, Totara Heights, Weymouth, Goodwood Heights, Hauraki, Herne Bay, Hillcrest, Leabank, Buckland Beach, City, Clendon, Conifer Grove, North Habor, Oratia, Te Atatu South, Te Atatu Peninsula, Titirangi, Wattle Downs, Western Heights, Glendene, Henderson, Lincoln, McLaren Park, Sunnyvale, Takanini, Takapuna
$100(To Front Door Only), $125 (Standard Delivery)
Auckland YELLOW zone including:
Bayswater， Beach Haven， Belmont， Birkdale， Devonport， Unsworth Heights， Dury， Glenfield， Hobsonville， Massey， Sunnynook， Albany，Browns Bay， Bombay， Campbells Bay， Castor Bay， Forrest Hill，Northcross， Opaheke， Pahurehure， Papakura， Pinehill， Ranui， Red Hill， Rothesay Bay， Torbay， Waiake， West Harbour，Glenvar， Greenhithe， Karaka Park， Long Bay， Mairangi Bay
To be calculated
Out of those areas, we use third party shipping companies. Because there is no trustable API available in NZ's shipping industry so we have to calculate detailed shipping cost by those factors:
-Where. Very detailed address pls.
-What. Product name.
So once the order placed, we will work out the accurate shipping cost and update the order.
|Yellow||To be calculated|
|Burswood||East||Botany Downs||East||Beach Haven||North||Silverdale||North|
|East Tamaki||South||Bucklands Beach||East||Belmont||North||Whangaparoa||North|
|Eastern Beach||East||City||CBD||Birkdale||North||Gulf Harbour||North|
|Ellerslie||Central||Clover Park||South||Browns Bay||North||Whangarei||North|
|Epsom||Central||Cockle Bay||East||Campbells Bay||North||Pukekohe||Sounth|
|Farm Cove||East||Conifer Grove||S/East||Castor Bay||North||All Other Areas|
|Glen Innes||Central||Donegal Park||South||Drury||South|
|Glendowie||Central||Flat Bush||South||Forrest Hill||North|
|Green Bay||West||Glen Eden||West||Glenvar||North|
|Grey Lynn||Central||Goodwood Heights||South||Hobsonville||West|
|Half Moon Bay||East||Hauraki||North||Karaka Park||S/East|
|Highland Park||East||Henderson||West||Long Bay||North|
|Hillsborough||Central||Herne Bay||Central||Mairangi Bay||North|
|Mellons Bay||East||North Harbour||North||Red Hill||S/East|
|New Lynn||West||Northcote||North||Rothesay Bay||North|
|New Windsor||Central||Northcote Centre||North||Sunnynook||North|
|One Tree Hill||Central||Shelly Park||East||Unsworth Heights||North|
|Owairaka||Central||Te Atatu Pen.||West|
|Pakuranga||East||Te Atatu South||West|
|Papatoetoe West||South||Western Heights||West|