Click & Collect at Alert Level 3
 
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Click & Collect at Alert Level 3

Tuesday, April 28, 2020

Important: Click & Collect at Alert Level 3

We strive to offer you convenient, efficient and hassle-free choices for collection of your furniture. Please all our customers must follow the Government’s restrictions and our COVID-19 safe trading guidelines during your collection.

Our website is open 7 days and please feel free to place your order here. If you intend to pick up your order, please select the 'Pickup' option in the shipping method step. Pay your order, then let's follow these steps:

Step 1: You will be notified when your order is ready to be picked up, by text message or email. And you will be asked about your prefered time window (10AM to 12PM, 12:30PM to 2PM, or 2PM to 4PM)

Step 2: In that time window, drive to our warehouse with your invoice and a valid ID in your vehicle. Please park your vehicle on our customer car park.  

Step 3: To present your invoice and your ID to our receptionist, then please back to your car and wait for our notice to move your vehicle to the loading zone.

Step 4: Your order will then be brought and placed on a designated area for you to pick-up.

Step 5: Please check your orders, i.e. the total cartoons and product package

Step 6: Please write your signature on the dispatch form before loading your goods into your vehicle. Once you’ve collected it, we will wipe down the table and pen.

Note:

1) We’ll maintain a 2-Metre distance at all times to ensure maximum safety, and provide hand sanitizer for customers in reception.

2) You must supply your own appropriate transport for any pick-up service. Ifurniture is unable to supply any strapping, rope, or protective coverings for transporting of Pick-up service.

3) Please inspect your furniture carefully prior to pick-up.  We cannot be held responsible for damage caused after the furniture leaves our premises.

4) Both Carbine and Monahan warehouses are open on Tuesday, Wednesday, Friday, and Saturday only. Carbine 10AM to 4PM, while Monahan 12PM to 4PM