Due to the complexity of the furniture industry, it is almost a mission impossible to pre-define the accurate shipping cost for each product. –If we do not sell with very high price and then offer “FREE SHIPPING” or simply charge you VERY HIGH and SAFE TO US' shipping fee.
For shipping cost, there are 3 kind of situations:
- A. Some small products especially those flat packed and light weight items, they can be shipped by couriers. So the shipping cost is predefined accurately.
- B. Most of the other products are bigger or heavier than the maximum of the couriers can take, so we will use a shipping company. The shipping cost will be charged on the basis of cubic miters, weight and detailed shipping address. The shipping rate is pretty cheap for major cities like Wellington and Hamilton. For some small towns, it is pretty high and those rural or outside of the town delivery will be very expensive. --In this case, you can ask to pick up on call from the shipping company's depo in the town to save you a fortune
- C. For some very close delivers, that means in Auckland area, we can call a local shipping company to send a truck for your order. This is a small truck designated just for your order. The price starts from $65 per deliver. --Not per item, no matter how many items, up to a full truck load.
In case A you can see the detailed shipping cost already displayed on the product page. But if you are buying multiple items, maybe you can save on combined shipping cost.
In case B & C, the shipping cost needs to be calculated by ifurniture staff and then add it onto each specific order. We need to check the size and weight of the order, the location and zoning in the rate matrix, compare different shipping companies' rates to select a safe and econormical one for you. So we have to process the shipping cost manually because we think for you.
Once you submit the order, you can see the shipping fee and total cost shown "To be confirmed".
After we work out the shipping cost, you will receve an email from ifurniture to comnfirm the shipping cost also you can get the check out instructions. You can then login your account, click "My Orders" and follow the link to check out.
*in case you can not wait, you can call or email us asking to check your order and update the shipping cost ASAP
* We welcome the buyer to pick up or arrange his own shipping
* In case the predefine shipping cost and when its multipal purchase so you have doubt on shipping cost, please stop before checkout, we can review the order and work out the accurate shipping cost for you.
It is your responsibility to ensure that the goods ordered can be delivered, and will fit in to the property, and any entrance-ways/hall-ways/ corridors etc are wide enough for the goods to pass through, and also will fit in the required location within the delivery premises. If not, the delivery fee cannot be refunded or transferred to another delivery.
The delivery team will contact you before the delivery date and few hour before to notify that your goods are available and to confirm a date for delivery to the address specified.
Deliveries are normally booked few days in advance; if you need to change/cancel a delivery booking, for whatever reason, then this must be done with at least 24hours notice by email or phone call.
The standard delivery service provides 2 men to a room of your choice; we will NOT unpack and assemble your goods or remove any packaging. The extra delivery service including urgent delivery/upstairs/Assembly service and removal of packaging or rubbish can be arranged at extra cost.
All customer MUST double check the package/boxes to ensure no damage has happened during the delivery.A signature will be required to acknowledge no damage.It needs to be done before signing the delivery note.
The signature of the person MUST be the buyer(or authorized by the buyer). For all credit card/Paypal/online payment customers The delivery team will ask for your ID to prove you are are the correct person accepting delivery at the delivery address. If unable to prove the correct ID, the delivery team will reserve the right to suspend the delivery until further notice.
You are responsible for checking the condition of the items delivered, and must highlight any issues upon receipt with the delivery team. The delivery company will direct all queries at this stage to ifurniture who will agree a means of resolving the issues that are presented at this time.